The LEAN Process
The 10 Stages in the “LEAN” process create flow and sustainability. This ensures that each repair runs efficiently, minimizing the opportunity for blind spots and errors.
A systematic approach like this not only allows us to consistently provide complete and accurate repairs, but also facilitates an outstanding customer experience. Our customers are updated via phone call, text message or email on their car’s repair progress so they are always in the loop on what’s going on with their vehicle.
6. Prime and Prep
During this step, we prepare your vehicle to be painted. At Crash Repair Center, we utilize the latest and greatest in computer technology for the best color match and cleanest finish, guaranteed.
2. Schedule a Repair
We set up a drop off date and time, and notify your insurance company.
3. Wash and Scan
We pre-wash your car to document all visible damage and ensure the cleanest repair, as well as scan your vehicle for any trouble codes and faults. If there is any possibility of frame damage, we also measure your vehicle to ensure it is structurally sound.
8. Buffing panels
At this stage, we buff all of our painted panels to gain the highest quality of refinish. We have skilled technicians who produce showroom finishes. We are known to buff a scratch on your car that isn’t related to your repair for FREE!
We remove any broken and damaged parts, as well as any surrounding areas that must be disassembled to complete the repair or that could be hiding additional damage. A second estimator, a parts expeditor, production manager, and a technician evaluate the repair order to complete the Repair Plan.
In this second to the last step, we simply put your vehicle back together. We are able to flawlessly reassemble your car by following our detailed Repair Plan.
During the body stage, we repair and replace damaged panels and parts. Our auto body technicians our highly qualified in panel repairs, major body panel replacement, and frame pulls. They posses the the most prestigious manufacturer training to ensure your car is repaired according to factory standards.
10. Quality Check & Detail
We not only inspect all the repairs for imperfections, but also scan your vehicle to make sure any trouble codes or faults are cleared before it leaves our shop. The detail process is like a spa treatment for your vehicle! Our detail team takes pride in ensuring your vehicle looks new when you pick it up.
What Our Client Say
We value what our clients say about us, and we appreciate their willingness to share their opinions to the public. Here are some of our recent testimonials.
Amanda(Jeep owner) reviewed 10/16/17
Likely to Recommend – 5.0/5.0 Chris and Destry are incredible folks and made sure I was fully taken care of
Leroy(Chevrolet owner) reviewed 12/12/17
My Experience – 5.0/5.0 I am very pleased with the work done on my p/u and with the interaction from the staff and crew. Plus it was done ahead of schedule,thank you folks for the great job! Leroy
Rachelle(Subaru owner) reviewed 12/19/17
My Experience – 5.0/5.0 Amazing service! Great job! Very satisfied! Thank you
Suzy(GMC owner) reviewed 1/22/18
My Experience – 5.0/5.0 Amazing service! Very satisfied. Will definitely recommend you guys. Thanks
Christina(GMC owner) reviewed 1/22/18
My Experience – 5.0/5.0 Excellent, responsive and thorough service. Friendly and informative, too. I would not hesitate in recommending this company to family and friends.
Paula(Nissan owner) reviewed 1/22/18
My Experience – 5.0/5.0 My Juke was repaired very speedily and accurate.. it was clean when I picked it up! Sweet! And I can’t say enough about the staff at the Livingston location.. helpful, informative and genuine. Chris gave me a ride to and from the rental car location..Wow! They went over everything with me. […]
Kristine HeitstumanGoogle Review
This shop is run by some really great people. The repair staff were so friendly in a way that goes above and beyond their job. My repair didn’t go as originally planned but when I talked to the owner he also went above and beyond to make things right. Customer service to me is not […]
John CrumbaughGoogle Review
Very fast and friendly service. They really went above and beyond. Even delivered our vehicle to our house! I would definitely recommend Big Sky Collision